Rental Digital Coordinator- Wagner CAT Rentals

Wagner Equipment • Aurora, CO

4d • Onsite

About The Position

The Rental Digital Coordinator works with both internal and external customers to assist in support of our digital efforts related to rental that reflects the company’s vision of working as “One Professional Team.”

Requirements

• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• Basic knowledge of Microsoft Word and Excel
• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge

Nice To Haves

• College Degree Preferred
• Courses in computers, business, and office administration preferred

Responsibilities

• Manages the Cat Rental Portal daily ensuring all requests are routed and processed within the goal
• Performs customer portal demo, setup, training and onboarding functions
• Support internal setup and support related to portal access and training
• Manages online chat functions for rental including portal and rental requests
• Inputs lost-sales rental data into IRental
• Uses IRental to input reservations, write rental agreements, process exchanges, write pick-up tickets, close rental invoices, input data into the shipping and receiving screens, and process equipment transfers related to digital platform requests
• Thoroughly understands the rental process
• Requires a high level of organizational skills to complete tasks within the goal
• Ability to manage and influence peers without direct oversight
• Completes rental transactions through direct contact with customers
• Quotes rates and assists customers in making decisions on best equipment option related to digital platform requests
• Assists the customer in financial, service, and rental issues relating to invoicing or account information related to digital platform requests
• Excellent in customer centric etiquette managing multiple connections simultaneously in an effective and professional manner
• Shown ability to develop specific task management skills in relatively short time in role

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K
• eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Supplemental life Insurance
• Critical Illness + Accidental Insurance
• ID WatchDog
• discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED