Rental Counter Associate
About The Position
Aaction Rents is a locally owned, multi-location equipment rental company serving Sonoma, Solano, and Mendocino Counties. We provide contractors, homeowners, and industrial customers with the equipment they need to get the job done — from heavy construction equipment to lawn & garden tools. We are growing and looking for a Rental Counter Associate who understands that great service, product knowledge, and follow-through make all the difference. If you enjoy helping customers, know your way around construction equipment, and thrive in a fast-paced, team-oriented environment — we’d love to meet you. What You’ll Do As the face of Aaction Rents, you will: Assist customers in selecting the right equipment for their needs Schedule and process rental contracts accurately and efficiently Coordinate deliveries and pickups with our transport department Work closely with Sales to ensure proper pricing Answer rental questions in person and over the phone Follow up with customers regarding ongoing rental needs Handle cash and credit card transactions Communicate qualified leads to our Inside Sales Coordinator Follow our established chain of command Maintain a professional appearance and positive attitude Complete at least 20 hours of continued education and training annually Support overall store operations as directed by the Store Manager We are customer-centric and results-driven. That means: You anticipate customer needs You go beyond basic service expectations You act with the customer in mind You focus on solutions and business results
Requirements
- High school diploma or equivalent
- Valid California driver’s license with clean DMV record
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Basic mechanical aptitude
- Comfortable working in a fast-paced environment
- Frequent squatting, reaching, pushing, and pulling
- Standing and sitting for extended periods
- Lifting 25–80 lbs regularly and occasionally up to 100 lbs
- Ability to move safely over uneven terrain or in confined spaces
- Awareness and responsiveness to potentially hazardous situations
Nice To Haves
- 1+ year rental industry experience preferred
- Familiarity with construction, heavy-duty, lawn & garden, and industrial equipment
Responsibilities
- Assist customers in selecting the right equipment for their needs
- Schedule and process rental contracts accurately and efficiently
- Coordinate deliveries and pickups with our transport department
- Work closely with Sales to ensure proper pricing
- Answer rental questions in person and over the phone
- Follow up with customers regarding ongoing rental needs
- Handle cash and credit card transactions
- Communicate qualified leads to our Inside Sales Coordinator
- Follow our established chain of command
- Maintain a professional appearance and positive attitude
- Complete at least 20 hours of continued education and training annually
- Support overall store operations as directed by the Store Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
