Rental Coordinator

United Ag & Turf NE, LLC•Westbrook, ME

5d•$22 - $33•Onsite

About The Position

United Ag & Turf NE is looking for a Rental Coordinator. The Rental Coordinator is the go-to equipment rental expert and trusted advisor for customers at the branch. This role is all about understanding their needs and delivering tailored solutions—whether it is quoting, selling, or fulfilling orders for our rental equipment and services. This is a fantastic opportunity for a driven professional with a passion for our industry, strong relationship-building skills, and a commitment to exceptional customer service. This individual should thrive in a fast-paced environment where multitasking is key, learning is constant, and their contributions directly impact sales and branch success.

Requirements

1-3 years of experience in a customer service, support, or client-facing role, preferably in a technical or equipment-related industry.
Proven ability to resolve customer complaints and provide effective solutions.
Proficiency with CRM software and dealership systems.
High school diploma or GED
Valid driver's license preferred.

Nice To Haves

Associate's or Bachelor's degree in Customer Service, Business, Communications or a related field preferred.

Responsibilities

Manage rental quotes, reservations, and contracts with precision and professionalism. This includes invoicing, recurring monthly billing, freight recovery and damage recovery.
Assist walk-in and call-in customers and create or maintain new accounts when necessary.
Negotiate rental and transportation pricing within company guidelines.
Dispatch delivery trucks or work with third party transport companies to manage customer expectations around delivery timelines.
Function as the main point of contact for customer inquiries, issues, and feedback related to rental equipment and services.
Diagnose and troubleshoot basic equipment issues, guiding customers through solutions or escalating to technical support.
Proactively communicate with customers regarding rental status, damages, maintenance schedules, and potential delays.
Manage customer complaints with professionalism and a solution-oriented approach.
Coordinate with the service, sales, and logistics teams to fulfill customer requests efficiently.
Educate customers on rental policies, terms, and equipment best practices.
Prepare and present rental reports and account summaries to customers.
Other duties as assigned