Rental Coordinator/ Yard Coordinator

Cooper Equipment Rentals / Location Équipements Cooper•Revelstoke, BC

2d•Onsite

About The Position

Cooper Equipment Rentals is seeking customer-oriented, motivated individuals to join their professional team as a Rental Coordinator/Yard Coordinator. This role involves managing rental solutions, coordinating equipment logistics, collaborating with the Service Department, maintaining inventory records, and ensuring efficient branch operations. The position requires a commitment to safety, customer service, and teamwork, with opportunities for continuous training and development in a fun-loving and socially responsible work environment.

Requirements

Minimum of 1 year of experience in the construction industry, customer service, or a related field is required.
High school diploma or equivalent is required.
Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Comfortable learning and working with rental management systems (Systematics or similar software preferred).
Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.
Commitment to workplace safety and adherence to all company safety standards.
High level of accountability, professionalism, and pride in your work.
Valid Class 5 driver’s license required, with a clean or satisfactory driver’s abstract (no more than 3 demerit points).
Physical stamina and ability to stand for long periods.
Must be able to lift approximately 50 lbs.
Must be comfortable with working outdoors year-round.
Available and willing to work overtime when required.
Self-starter, very customer-service oriented and works well in a team environment.
Curiosity to learn new things & understand more about construction equipment and the rental industry.

Nice To Haves

Experience in the equipment rental industry is a definite asset.
Post-secondary education in business, administration, or logistics is an asset.
Knowledge of construction equipment and rental fleet operations is an asset.
PowerBI or other reporting tools are an asset.
Mechanical aptitude and/or previous experience operating equipment is an asset.

Responsibilities

Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively.
Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.
Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.
Wash, dry, and detail equipment using pressure washers, vacuums, and cleaning agents.
Maintain a clean and organized equipment yard and wash bay area.
Assist drivers with loading and unloading equipment.
Operate forklift and other construction equipment.
Check equipment for damage when returned to the yard, report damage and fill out service tags for all returned equipment.
Follow all health and safety policies.