Rental Coordinator Supervisor

Reco Equipment•Belmont, OH

6d•Onsite

About The Position

RECO EQUIPMENT INC. is a full line distributor supplying heavy and compact equipment - new, used, and rental. Our product lines are supported by Parts & Service departments at our branch locations. The Rental Coordinator Supervisor is responsible for the management and oversight of the RECO Rental Coordinators, including training new and existing staff. This role also involves managing national account rentals, cold calling potential and existing customers, and utilizing ZOHO CRM to maintain customer accounts and acquire new rental customers across all RECO territories. The supervisor will prepare rental contracts, negotiate rates, coordinate equipment logistics, and ensure profitability and growth of the Rental Department. Additionally, they will handle customer inquiries, generate invoices, follow up on payments, and maintain daily activity reports for management.

Requirements

Proficient in MS Office and Google platform.
Familiarity with CRM and logistic software.
Strong communication, leadership, and a willingness to hold employees accountable.
Ability to multitask and demonstrate excellent time management skills.
Detail oriented and ensure that documentation is accurate and complete.
Basic understanding of the industrial, earth moving, or construction industry.
Strong customer service and support.

Responsibilities

Management and oversight of the RECO Rental Coordinators.
Training all new and existing Rental Coordinators.
Managing national account rentals.
Cold calling potential and existing customers within RECO territories.
Using ZOHO CRM to maintain customer accounts.
Acquiring new rental customers in all of RECO’s designated territories.
Preparing rental contracts and ensuring all proper documentation and insurance coverage is obtained prior to renting the equipment.
Closing rental deals from inbound inquiries and leads provided by the RSM/TSM/TRM.
Generating all rental related invoices and checking invoices created by rental coordinators.
Negotiating rates on equipment rentals in accordance with pricing policies and procedures.
Coordinating all rental equipment deliveries, transfers, and returns.
Communicating all required details with the Logistics Department.
Preparing shipping/receiving documents and creating purchase orders.
Ensuring the profitability and continued growth of the Rental Department.
Communicating pertinent information to RSM/TSM’s.
Answering incoming customer phone calls and returning all messages within one hour.
Following up and collecting payment on all rental related invoices in a timely manner.
Gathering information and answering questions regarding equipment availability and specifications.
Logging all rental activity daily and sending a daily report to upper management.
Filing UCCs on all rental orders exceeding 30 days.