Rental Attendant and Segway Tour Guide | Amelia’s Wheels

Omni Hotels & Resorts•Fernandina Beach, FL

20h•Onsite

About The Position

This position is for a Rental Attendant and Segway Tour Guide at Amelia’s Wheels, located within the Omni Amelia Island Resort & Spa. The primary purpose of the role is to provide a unique guest experience through Segway tours, Bike rentals, and Island Hopper rentals. Omni Amelia Island Resort & Spa offers guests 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities, and a full-service spa. Associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment, and the company provides hands-on training, growth opportunities, and a reputation for exceptional service. The ideal candidate is friendly, motivated, and passionate about serving others.

Requirements

Must be 18 years of age or older
Valid driver’s licenses
Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly
Able to stoop, stand, push, pull and walk or stand for long periods of time
Must be able to hear, smell, have good or corrected vision, and a good sense of balance
Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests
Able to multi-task effectively

Responsibilities

Work in Amelia's Wheels by providing guest assistance including but not limited to: providing guests with property information, on property directions, providing rentals of Bicycles, Island Hoppers, and leading Segway tours
Book and Manage reservations for Segway tours using Xola
Book and Manage reservations for Island Hopper reservations using Bike Rental Management software
Able to ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire
Be familiar with Omni Amelia Island bike trails and tour routes
Communication with associates and guests
Knowledgeable about all hotel amenities, Omni outlets, and company events
Attend and participate in Amelia's Wheels' meetings and monthly All Together Get Together
Assist with routine cleaning of Amelia's Wheels and of equipment (e.g. sweeping, emptying trash, picking up, organizing and inventory) (e.g. cleaning Segways, Island Hoppers and Bicycles)
Ensure all bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns
Knowledge of basic bike, island hopper, and Segway maintenance and repairs
Daily maintenance of all Amelia's Wheels Bicycles, Island Hoppers and Segways
Be knowledgeable of Omni's culture
Assist in all other aspects of the recreation department as needed to include but not limited to: group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron’s Cove mini-golf, Health and Fitness, and Tennis operations
Work holiday events and special programs as schedule
Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings
Have a thorough understanding of Omni Hotels culture, rules, and regulations
Answer phones using the proper "Moments of Service" scenario
Provide guests with cheerful, personable, efficient service
Responsible for a clean and professional appearance of uniforms
Fully understand and implement "Moments of Service" and “Power of Engagement”
Interact with every guest using Omni Standards
Knowledgeable about all hotel amenities and property specifics
Actively participate in the assurance of the safety of all guests
Treat everyone, supervisors, staff and guests with courtesy and respect always