Rental Agent

Budget Rent A Car of Utah•Orem, UT

6d•Onsite

About The Position

We are currently hiring for a Rental Counter Sales Agent for our local Orem Provo and American Fork locations. As a rental counter sales agent you are responsible for providing excellent customer service and sales to travelers by assisting them with renting vehicles as well as preparing cars for their next rental. This role involves working in a fast-paced environment where attention to detail, problem-solving, and strong communication skills are essential.

Requirements

High school diploma or equivalent required
Previous experience in sales, customer service, retail, hospitality, or within the car rental industry is ideal
Must work weekends
Ability to work independently with minimal supervision
Excellent communication and interpersonal skills
Ability to handle stressful situations calmly and efficiently
Valid driver’s license with good clean driving record (no more than 2 incidents/accidents in last 3 years); if under 21 must have clean driving record and have had a drivers license for 2 years
Must be 18 years of age and legally authorized to work in the United States
Hiring is contingent on passing a complete background check and drug screen

Responsibilities

Greet customers warmly, answer questions, and assist with the car rental process from start to finish.
Promote upgrades to a more premium car. Advising customers on protection product services and additional services to enhance the customer experience.
Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for next customer.
Provide customers with information on vehicle options, features, and pricing.
Maintain the cleanliness and organization of the rental counter and surrounding area.
Keep accurate records of transactions, inventory, and customer interactions.