Rental Administrator

Raymond West•Ontario, CA

8h•Onsite

About The Position

Raymond West is seeking a Rental Administrator to join their Rentals team. This role is responsible for pricing, processing, auditing, and documenting rental operations, as well as collaborating with inter-departmental teams to ensure accuracy and smooth operations. Raymond West provides end-to-end warehouse solutions, including expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service, aiming to deliver reliable supply chain solutions to keep businesses running.

Requirements

Excellent written and verbal communication skills.
Excellent Organizational Time Management skills.
Proficient in Microsoft office Suite and similar software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of the organization.
Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
Willing to comply with the employee handbook.
High school diploma or equivalent.
Six months related experience and/or training; or equivalent combination of education and experience.
Must be able to pass a pre-employment physical and drug screen.

Responsibilities

Coordinate and process internal and external rental requests and general inquiries.
Ensure proper equipment is delivered, picked-up, properly serviced and invoiced.
Source equipment, which includes collaborating with customers to determine their material handling equipment needs and provide appropriate recommendations.
Ensure customers' rental requests are followed up with via-email or phone in a timely manner.
Provide and receive rental documentation.
Perform daily maintenance of numerous files.
Communicate directly with customers, sales representatives, and Customer Care Managers.
Prepare rental agreements, ensuring all necessary documentation is completed accurately and in a timely manner.
Schedule and coordinate delivery and pick up of rentals, including batteries and chargers with logistics.
Communicate with customer and sales force regarding problems or concerns as they pertain to the Rental Department.
Be willing to be cross trained to assist others in department.
Be familiar with the specifications and functions of all equipment in the rental fleet.
Recommend rental needs and opportunities.
Compile reports: utilization, sales commissions, payables.
Coordinate billing through correct accounts and other major/national accounts as required.
Track (physical) rental fleet (trucks, batteries and chargers) through verified documentation process, GPS Samsara detail and ARK (Asset Record Keeper).
Maintain control of all sublet rental equipment.
Carry out other specific duties and projects as assigned by the Rental Supervisor.
Go into warehouse to select forklifts, batteries and/or chargers.
Check in with local service centers for updates on rental preps.
Audit returned rental equipment for damages and follow process for customer billing for damages.
Manage Sub-Rent / re-rent.
Manage Equipment Swap (Renewed, Rental, Power).
Demonstrate Samsara GPS comprehension and usage.
Process and track RTO/LTR/Usage.
Process call off’s.
Perform audit functions within department for documentation, inventory, work orders, rental orders, and any others assigned by rental lead or manager.