RENTAL ASSISTANT

MB Tractor & Equipment • Tilton, NH

2d • Onsite

About The Position

Position Summary: Responsible for determining rental needs of customers calling or coming into the store. Schedules rental availability.

Requirements

• HS or equivalent. Tech preferred.
• 3-5 years Customer service, service advisor, or rental experience.
• Computer software skills.
• Product knowledge, customer service, equipment handling, rental contract knowledge.
• Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work.

Responsibilities

• Communicates with customers by phone and in person regarding cost and delivery of rental order. Explains rental options.
• Determines availability, schedules delivery and pick up as needed. Prepares rental units for delivery.
• Opens and closes orders for rental units based on customer needs using the prescribed software and hardware following established procedures.
• Obtains credit approval or payments from customer according to rental terms.
• Exercises judgement in customer satisfaction issues. Seeks approval from supervisor when required.
• May assist in parts or service areas as required.
• Coordinates and communicates with other store personnel as needed for delivery.
• Performs other duties as assigned.

Benefits

• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Dental insurance
• Flexible spending account
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees