Rent Administrator

Breaking Ground•Bronx, NY

About The Position

The Rent Administrator is responsible for overseeing the rent collection process, responding to tenant questions and concerns about rent, and working closely with tenants and social services to ensure rent is paid in full each month. This position also collaborates with the Finance department to maintain accurate rent records and develop strategies for addressing tenant rent issues. The incumbent works with outside counsel and subsidy agencies, serving as the primary point of contact for tenant rent subsidies. This position has a 35-hour work week.

Requirements

Bachelor’s or equivalent experience
Experience working with special needs individuals
Superior organization, analytical, and interpersonal skills
Ability to work with diverse populations
Ability to work independently and as part of a team
Ability to handle multiple high priority tasks simultaneously
Proficiency with Microsoft Office suite
Strong proficiency with creating and maintaining spreadsheets & databases

Nice To Haves

Familiarity with rent, accounting, or banking preferred
Current and active New York Notary preferred

Responsibilities

Maintain accurate income and rent information in various databases
Prepare weekly reports of tenants’ rent status, reason for arrears, current court status, Public Assistance arrears, and contact made with the individual regarding rent issues
Prepare weekly reports following trends in general arrears issues and coordinating payment plans
Maintain a clear and comprehensive list of due dates for all tenants in payment plans, court stipulations, and which tenants, in owing unpaid rent, are not entitled to special services within the building
Meet with tenants to answer rent related issues
Collaborate with social services on tenants’ rent issues
Collaborate with Entitlements Specialist to follow up on payments or grants from outside organizations
Lead bi-weekly meetings with staff to communicate current arrears situations
Draft legal documents, including 14 Day Demand notices
Coordinate with maintenance department regarding additional repair or replacement charges
Complete, review, and track all subsidy and lease renewals
Oversee tenant rent changes, including those changes that affect rent subsidies
Provide residency letters for individuals, when applicable
Coordinate with outside counsel regarding non-payment legal action and make court appearances, when necessary
Review legal and subsidy bills for accuracy on a monthly basis
Perform other related duties as assigned