Renewals Manager

Sigma Computing • San Francisco, CA

2d • $100,000 - $120,000 • Onsite

About The Position

We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business.

Requirements

• 2+ years working in Renewals / Customer Success role
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Strong negotiation and objection handling skills that allow for value-based contract negotiations
• Strong process management and detail oriented skills
• Strong customer management skills, including soft skills

Responsibilities

• Develop professional and personal relationships with key stakeholders within each customer account
• Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage
• Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth
• Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances.
• Be able to communicate feedback and insights to the business. to improve product and customer experience
• Serve as an advocate for our customers and set appropriate expectations
• Leverage data to effectively guide meaningful customer conversations
• Facilitate business reviews to accomplish goals and opportunities
• Help identify opportunities for improvement in existing processes

Benefits

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed