Renewal Specialist

Lightspeed Systems•Austin, TX

1d•$60,000 - $65,000•Onsite

About The Position

Lightspeed Systems is seeking a Customer Success Renewal Specialist to join their growing team. This role focuses on managing ongoing customer relationships with an emphasis on renewals, account updates, and licensing changes. The specialist will play a key role in achieving annual retention goals and ensuring schools receive consistent, high-quality service. The essential functions include managing resellers and clients, overseeing the renewal lifecycle from quoting to order processing, assisting with opportunity management, proactively contacting customers before their renewal date, resolving order processing and license expiration issues, maintaining accurate CRM data, assisting clients with licensing and invoicing requests, following mitigation processes to retain business, fostering client relationships, and performing additional duties as assigned.

Requirements

1-2 years client service experience
Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
Ability to quickly establish rapport and build relationships
Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
Ability to read situations and people and react accordingly
Proven ability to meet deadlines and deliver results in a timely manner
Proficient in Microsoft Office Suite

Nice To Haves

Four-year degree
Account management experience
Pleasant disposition with a client service focus
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Experience with Salesforce preferred
Experience in SaaS industry preferred

Responsibilities

Manage resellers and clients within an assigned account
Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
Assist with opportunity management and opportunity corrections
Proactively reach out to customers a minimum of 90 days prior to renewal date
Resolve issues related to order processing, and license expirations.
Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements.
Assist clients with requests related to licensing, renewal maintenance, and invoicing.
Follow defined mitigation processes working collaboratively across the organization to retain business
Foster relationships with your client base
Perform additional duties and projects as assigned