Renewal Retention Specialist

Talent Acquisition Team at Westland Insurance. Text reply only. • Huntsville, ON

1d • CA$24 - CA$30 • Onsite

About The Position

Westland Insurance Group Ltd. is growing and has a new opportunity for a Renewal Retention Specialist in Huntsville, Ontario. This role is for a collaborative insurance professional with a passion for the client experience and their team members. You will bring together your advanced personal lines insurance knowledge with strong technical skills to service clients’ full lifestyle portfolio for personal lines insurance needs. The company emphasizes continuous learning, growth potential, and a supportive, inclusive culture.

Requirements

• Minimum of 2-3 years of Personal Lines insurance experience in a service and client satisfaction-oriented environment.
• Strong knowledge of P&C provincial underwriting criteria, portals, claims handling, handling of client inquiries
• Self-starter as well as a perfect collaborator
• Exceptional organizational skills and the ability to juggle multiple priorities
• Always think customer first, responding to internal/external clients in a timely & professional manner

Nice To Haves

• Insurance Broker Level 2 License preferred

Responsibilities

• Deliver superior customer service that promotes client retention
• Uncover clients’ business challenges and act as a client advocate identifying their needs and providing recommendations
• Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles
• Ensure quality service and professionalism at every customer interaction
• Be a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds.

Benefits

• Financial assistance is available for approved work-related training/development courses leading to certification
• Programs that offer professional development, including seminars and conferences
• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Inclusive culture
• Total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed