Renewal Coordinator (Employee Benefit)

Leavitt Group•South Salt Lake, UT

3d•Onsite

About The Position

GBS Benefits, Inc. is a leader in employee benefits, known for experience, innovation, and service. We foster a culture of respect, trust, hard work, and fun, aiming to make a significant positive impact. We partner with over 1,000 companies to build and protect their visions. This job opportunity at GBS offers a chance to make a difference. The Small Employer Renewal Coordinator is responsible for upholding GBS Benefits' exceptional reputation, delivering extraordinary customer experience, and driving operational excellence. This role requires executing and delivering on metrics and objectives as outlined by their Manager.

Requirements

Experience with a PC; proficiency in MS Office and Internet is a must
Expert ability to communicate effectively with others using written and spoken English, including the ability to provide clear feedback to team members
Proficient relationship-building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization
Expert ability to work under demanding time constraints and expectations
Expert project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
Proficient ability to solve functional problems and deal with a variety of concrete variables in situations where only limited standardization exists
Expert ability to model consistently GBS Benefits’ commitment to a respectful, diverse, inclusive, and collaborative work environment
Consistently demonstrates a commitment to GBS Benefits policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Ability to consistently attend work, meetings, and required training or staff events

Responsibilities

Manage renewals of employer-based employee benefit packages for GBS Benefits
Thrive in a fast-paced environment; driven to succeed and willing to strive to be the best
Bring a high level of energy and be committed to assisting clients, brokers, Client Managers, and administrative support
Assist with new business and manage renewals of current business
Utilize effective follow-up skills
Manage relationships in a manner acceptable to others and to the organization
Model team commitment by meeting deadlines and being cooperative, collaborative, and flexible
Assist SE Client Manager with renewing a client’s policies upon anniversary
Model the behaviors expected of all GBS Benefits associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity
Manage renewal process for clients by requesting information from carriers, including but not limited to: current bills, censuses, rates and summaries
Ensure proper plans and carriers are quoted and accurately entered and displayed on client spreadsheet in a timely manner
Coordinate occasional necessary communication with the group through the Broker/Client Manager
Provide detailed notes in company tracking programs (BenefitPoint, Monday.com)
Communicate renewal decisions to carriers, complete group applications, and submit termination letters, if applicable
Participate in a proactive approach with clients on a quarterly, or as-needed basis