Remote Visit Coordinator, US Regional Specialist

IQVIA•Durham, NC

18h•Remote

About The Position

Regional Specialists (RS) are an integral part of Remote Research Clinicians (RRC) visit delivery, serving as a key liaison between clinical teams, remote research clinicians, and investigator sites to support the successful execution of remote and decentralized trial visits. The RS works in close partnership with the RRC Lead, providing operational, technical, and administrative support across assigned studies to help mitigate risk, control costs, support project timelines, and ensure a high level of customer satisfaction. In this role, you will support remote visit execution through detailed coordination activities, including documentation review, visit and clinician coordination, system and tracker maintenance, and ongoing communication with internal and external stakeholders. The RS operates with a strong sense of urgency aligned to customer and study timelines and demonstrates a high level of attention to detail in all aspects of study support.

Requirements

Bachelor's degree (B. A. / B. S.) from four-year college or university or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities.
Strong written and verbal communication skills including good command of English language.
Strong presentation skills.
Strong problem-solving skills.
Ability to make decisions, bringing clarity to disparate information to inform actions and drive results.
Excellent computer skills, proficient in MS Word, Excel, PowerPoint and ability to obtain knowledge and master all clinical trial database systems.
Proven ability to successfully coordinate multiple studies adhering to regulatory and institutional guidelines.
Proven ability to communicate effectively within an interdisciplinary team to ensure safe, efficient, quality patient care.
Excellent organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively.
Ability to effectively analyze project specific data/systems to ensure accuracy and efficiency.
Flexibility to reprioritize workload to meet changing project timelines.
Responsible for adhering to FDA Good Clinical Practices, FDA regulations, Standard Operating Procedures and Working Practice Documents regulations for all non-clinical/clinical aspects of project implementation, execution, and closeout.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
Must have strong interpersonal skills to be able to interact with multiple people on many different levels.

Nice To Haves

Two (2) years research experience strongly preferred.

Responsibilities

Conduct outreach and training for investigator sites opting into RRC services.
Train and onboard research clinicians, ensuring they are prepared and study-ready.
Manage access to systems like Study Hub and Thinking Cap for both site staff and clinicians.
Receive and process Visit Request Forms (VRFs).
Assign and confirm clinicians for remote visits.
Coordinate visit logistics including supplies, equipment, and courier services.
Ensure all required documentation (e.g., DOA logs, clinician credentials) is complete and uploaded.
Maintain and update Smartsheet trackers for sites, visits, and clinicians.
Perform quality checks on source documents and ensure timely corrections.
Review uploaded documents in Study Hub and notify relevant stakeholders.
Deliver study-specific training to sites and clinicians.
Ensure compliance with GCP, ICH, HIPAA, and IQVIA SOPs.
Serve as the primary liaison between sites, clinicians, and internal study teams.
Provide ongoing support and retraining to clinicians and sites as needed.
Escalate issues to RRC Lead and ensure resolution.