Remote Transportation Care Coordinator

ACC PREMIERE

1d•Remote

About The Position

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have healthcare scheduling, customer service, and/or call center experience, we want to hear from you! We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV! This role is responsible for handling high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs. The company is committed to ensuring members can access their essential healthcare appointments with ease, streamlining the transportation experience through technology and automation to make it more reliable and stress-free so patients can focus on their health.

Requirements

Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction
Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company
Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise
100% attendance is required during training period

Nice To Haves

Minimum of 2 years’ customer service experience in a call center environment
Experience with diagnosing and troubleshooting technology
Healthcare scheduling experience
Customer service experience
Call center experience

Responsibilities

Handle high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs
Deliver exceptional customer service while handling escalated or complex member interactions
Consult with members to understand their needs and identify the most appropriate transportation options
Communicate clearly and professionally using strong verbal communication skills
Adapt your approach to support a wide range of member personalities, needs, and situations
Use positive, empathetic language to represent yourself and the company in a professional manner