Remote Telephone Member Service Representative

Jovia Financial Credit Union•Uniondale, NY

2h•Remote

About The Position

Join our team and begin writing your next success story with us. If you’re looking for a place where culture and leadership matter, look no further. Whether you work here, bank here, or are just getting to know us — this is what it feels like to be part of Jovia. We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what’s best for our members, not profits - Come see for yourself! Awarded as one of the best places to work, Jovia has more than $4 billion in assets, 240,000 members, and 500+ employees, we attract the best and the brightest talent-- who do the right thing and present a can-do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day. Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team. We give you Benefits that Go Beyond Your Paycheck: Competitive compensation with paid training Engaged Managers who value your input, are transparent, and provide coaching for your success Professional Development with growth opportunities and a supportive learning environment A friendly, inviting work culture filled with social activities that inspire creativity and collaboration Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan Comprehensive benefits including Medical, Dental, and Vision coverage Employee Activity Groups that foster a sense of belonging and teamwork Tuition Reimbursement and School Loan Repayment plans for Full-Time employees Gym Reimbursement and Employee Wellness time off to support your health and wellness Flexible PTO options that include vacation payout and sick time incentive payouts Discounts on Employee Loans to help you create financial success Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans A CEO with brilliant vision and aspiration Want to know why we’re so happy? Click here to learn and meet our CEO [https://youtu.be/GEq1AaQCcWE?si=S2cmmtQK_pnoNhDU]! Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia [https://www.jovia.org/life-at-jovia]

Requirements

College degree or minimum two years relevant experience in the financial industry or in a customer service Call Center environment.
Must possess excellent verbal communication skills along with a positive, upbeat and enthusiastic personality.
Professional telephone demeanor, the skills to handle difficult members with tact, empathy and professionalism, coupled with the ability to function with minimum supervision.
Computer literate, with a working knowledge of Windows (Word, Excel, Outlook) and the internet. Must achieve Level 1 lending authority within four months (6 months for part-time) of hire.
Internet speed of 100mbps or higher required (you can test this by going to www.speedtest.net)
Able to dedicate a quiet space for daily work that is free of sound interruptions.
All equipment will be provided by Jovia (Computer, Monitor, Headset)

Nice To Haves

Previous sales experience is preferred in the financial services industry.

Responsibilities

Ability to work in multiple queues (basic, advanced, advertise), while handling member and non-member telephone calls regarding multiple inquiry types which include but are not limited to: Credit union products and services, account/loan/line specific information and transactions (transfers, withdrawals, advances, payments, check orders, password & PIN resets, etc.), all while verifying member specific information to maintain the security of all account information
Process and/or forward external payment requests from members
Assist with member live chats
Cross selling products and services
Meet & exceed all productivity, sales and quality goals

Benefits

Competitive compensation with paid training
Engaged Managers who value your input, are transparent, and provide coaching for your success
Professional Development with growth opportunities and a supportive learning environment
A friendly, inviting work culture filled with social activities that inspire creativity and collaboration
Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan
Comprehensive benefits including Medical, Dental, and Vision coverage
Employee Activity Groups that foster a sense of belonging and teamwork
Tuition Reimbursement and School Loan Repayment plans for Full-Time employees
Gym Reimbursement and Employee Wellness time off to support your health and wellness
Flexible PTO options that include vacation payout and sick time incentive payouts
Discounts on Employee Loans to help you create financial success
Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans