Remote Support Services Coordinator
About The Position
Kenect is seeking a dependable, organized, and customer-focused Remote Support Services Coordinator to assist customers and internal teams with day-to-day support needs. This role is ideal for someone who communicates professionally, enjoys solving problems, and can manage multiple requests while maintaining a high standard of customer service. Kenect provides an AI-powered communication and reputation platform used by thousands of dealerships and service businesses across North America. Its platform supports customer messaging, reviews, payments, lead generation, and other business communication workflows. The Remote Support Services Coordinator will help coordinate customer inquiries, document requests, provide basic assistance, and ensure issues are routed to the appropriate team when additional technical or account-level support is required.
Requirements
- 1+ year of experience in customer service, customer support, administrative support, coordination, or a related field preferred.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Comfortable working independently in a remote environment.
- Strong attention to detail and accuracy.
- Ability to manage multiple requests and priorities simultaneously.
- Comfortable navigating web-based applications and software.
- Ability to learn new systems and processes quickly.
- Professional and customer-focused communication style.
- Strong problem-solving and follow-through skills.
- Reliable internet connection and a suitable workspace for remote work.
Nice To Haves
- Experience supporting customers through multiple communication channels.
- Familiarity with CRM, ticketing, messaging, or customer management platforms.
- Basic technical troubleshooting experience.
- Experience documenting customer interactions and resolutions.
- Ability to explain processes and technical information in an easy-to-understand manner.
- Ability to remain calm and professional when handling challenging customer situations.
Responsibilities
- Respond to customer inquiries professionally through email, phone, chat, and other approved communication channels.
- Coordinate incoming support requests and ensure they are handled within established response timelines.
- Assist customers with general account, product, and service-related questions.
- Identify customer concerns and determine the appropriate next steps or escalation path.
- Maintain accurate records of customer interactions, requests, and resolutions.
- Follow up on outstanding support requests to help ensure timely resolution.
- Assist customers with basic troubleshooting and navigation of online tools.
- Coordinate with Customer Success, Support, Sales, and other internal teams when necessary.
- Provide clear instructions and guidance to customers.
- Help maintain internal documentation, support resources, and frequently asked questions.
- Protect confidential customer and company information.
- Identify recurring customer concerns and communicate trends to appropriate team members.
- Complete administrative and coordination tasks associated with customer support operations.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off
- Paid parental leave
- Professional development and career-growth opportunities
- Employee-focused workplace programs and perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
