Remote Support Professional ($20.84 - $22.09) (7483)

The Arc Prince George's County • Upper Marlboro, MD

1d • Hybrid

About The Position

The Remote Supports Professional (RSP) plays a dual role in delivering overnight support through technology-enabled remote monitoring and providing in-person backup coverage when needed at homes across Arc Prince George’s County. This blended position helps ensure real time responsiveness, consistent support, and emergency coverage while promoting safety, autonomy, and dignity for individuals served. This role is ideal for someone who is tech-comfortable, calm under pressure, and able to quickly transition between remote monitoring and on-site intervention. This blended RSP/Roamer role strengthens the agency’s ability to provide safe, flexible overnight coverage while embracing technology-first models of care. The incumbent may be reassigned to fully remote or fully in person support roles based on program needs; This position has no direct reports.

Requirements

• High school diploma or GED required
• Minimum 1 year of experience supporting individuals with intellectual/developmental disabilities.
• Comfortable with software platforms, video monitoring tools, and assistive technologies.
• Ability to operate smartphones, tablets, PCs, communication platforms, and cloud-based alert systems.
• Calm and composed under pressure, especially during emergencies.
• Clear, empathetic communicator (remote and in-person).
• Flexible and dependable with a willingness to travel overnight as needed.
• Strong understanding of person-centered support and trauma-informed care.

Nice To Haves

• associate or bachelor’s degree preferred.
• Previous DSP, direct care, or tech-based human services experience strongly preferred.

Responsibilities

• Monitor alerts and activity via smart tech
• Respond to incidents in real time
• Provide audio/video support as needed
• Document shifts and responses
• Provide on-site backup coverage
• Assist with ADLs and safety needs
• Coordinate with remote staff
• Report incidents and follow up
• Use monitoring and communication systems
• Report issues and troubleshoot basics
• Log alerts and outcomes
• Complete reports and summaries
• Communicate with team and leadership
• Complete required trainings
• Stay updated on care plans
• Maintain professionalism and confidentiality
• Follow policies and standards
• Be punctual, dependable, and collaborative
• Act with integrity and accountability
• Respond to emergencies promptly
• Use initiative and problem-solving skills

Benefits

• medical
• dental
• vision plans
• A 403(b) retirement plan w/ employer match
• tuition reimbursement
• benevolence program
• paid holidays
• generous paid time-off
• paid training
• company paid life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED