Remote Support Professional

Heritage Christian Services•Rochester and surrounding areas, NY

5d•Remote

About The Position

Be part of an exciting new venture in promoting independence and opportunities for growth with the people we support. Full time and part time opportunities are available working from 10pm-6am at a remote location supported by Heritage Christian Services. Under the direction of the Remote Support Manager, the Remote Support Professional (RSP) provides remote support services from a Heritage Christian Services–designated location. This position does not operate from a home‑based setting. The RSP delivers services through active monitoring, as‑needed (PRN) supports, and emergency response. The RSP monitors individuals to support environmental stability while promoting increased independence and autonomy. All duties are performed in support of the mission, vision, and values of Heritage Christian Services, Inc. Pay for this position: $21.40 / hr The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Requirements

Minimum of High School diploma or equivalency
Valid driver’s license that is following Heritage Christian Services’ motor vehicle record standards, and reliable transportation to and from work
A minimum of one (1) year of relevant experience is required.
Must demonstrate effective verbal and written communication skills
Intermediate knowledge of technology systems utilized by the agency is required, including payroll platforms and electronic medical record (EMR) systems.
Candidates must demonstrate the ability to effectively navigate, interpret, and utilize these systems in support of program and operational responsibilities.

Nice To Haves

Experience working with individuals with intellectual and/or developmental disabilities (IDD) is preferred.
Candidates must demonstrate the ability to work effectively and collaboratively with a diverse population.

Responsibilities

Monitors people supported and provides support in areas related to health, medication, safety and daily living
Empowers people supported to make independent decisions and provide emergency backup as needed
Responds to emergency requests from people supported, and as needed, escalates to emergencies by implementing agency emergency calling procedures and potential to provide back-up in-person staffing
Notifies and coordinates with emergency services when required
Troubleshoots technology issues with remote support systems in the homes
Provides ongoing training with technology to people supported to engage them to utilize in-home devices
Monitors wearable devices when people supported are away from home and provides assistance and interventions as needed
Provides in-service training and consultation to supported people and their care/parents/guardians on technology, including the use of remote support systems
Provides remote support to people supported remotely throughout assigned programs on caseload
Ability to deal with problems involving several concrete variables in standardized situations
Demonstrates reasonable decision making even when dealing with emotional topics
Ensures timely and accurate documentation of services
Completes and attends all scheduled and trainings required by Heritage Christian Services.
Participates in in-service sessions and other staff training sessions, implementing new procedures.
Maintains the privacy and confidentiality of each person’s personal information in accordance with HIPAA
Prevents, recognizes and reports abuse