Remote Support Professional

Hope Haven • Spirit Lake, IA

7d • Onsite

About The Position

This is NOT a work from home position and the location is in Spirit Lake, IA. This is a part-time days position. The role involves supporting individuals with disabilities to fully participate in societal roles and maximizing opportunities for the development of individual relationships with community members. The professional will provide support and training as identified in the service plan, ensuring the individual's physical and mental needs are met, which may include hygiene, bathing/showering, toileting, escort, transition time, and meal time assistance. Teaching self-control and self-management skills, completing documentation, and supporting individuals in developing and carrying out a daily schedule of activities are key responsibilities. The role also involves assisting individuals with appointments and transportation, promoting personal safety, and being a TEAM PLAYER by fostering positive communication and working relationships. All established training and courses must be completed within timelines. Support will be provided to individuals with complex needs in community settings. The professional must be awake at all times to provide support through monitoring alerts from technology and/or providing direct virtual support as scheduled or needed. They will respond to urgent requests and escalate to dispatching back-up in-person staffing as needed.

Requirements

• High School Diploma required.
• Good communication (verbal and written), organizational and leadership skills.
• Computer literate or have basic knowledge computer skills (willing to learn Excel if unfamiliar).
• Ability to exercise sound judgment in making decisions.
• Ability to complete Hope Haven courses and/or required orientation training and all other agency requirements.
• Valid Class C driver’s license required.
• Ability to pass a health assessment at time of hire and ability to maintain up to date health assessment as requested per regulations.
• Clearance from all applicable background checks as required by service standards.
• Provide proof of state minimum liability insurance coverage.

Nice To Haves

• A belief that individuals with a disability can fully participate in societal roles, alongside community members without disabilities.

Responsibilities

• Provide support and training to individuals as identified in the service plan.
• Assure individual’s physical and mental needs are being cared for, which may include hygiene, bathing/showering, toileting, escort, transition time, and meal time assistance.
• Teach self-control and self-management skills in accordance with departmental training.
• Complete documentation requirements (client logs, charts) as determined by the Service Plan and regulations at the end of the shift or within 24 hours with supervisor approval.
• Support individuals in developing and carrying out a daily schedule of activities tailored to meet the needs of the person being supported.
• Assist individuals in arranging necessary appointments and transportation as needed and assure the appropriate documentation has been completed.
• Promote personal safety and safety measures among team and clients being supported.
• Follow all safety procedures.
• Be a TEAM PLAYER by promoting positive communication and working relationships with all team members and the community.
• Complete all established training and courses within established timelines.
• Support individuals with complex needs in community settings.
• Be awake at all times to provide support through monitoring alerts from the technology and/or to provide direct virtual support to individuals as scheduled or needed.
• Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing.

Benefits

• Health Insurance coverage by Wellmark Blue Cross Blue Shield
• Free $15,000 Term Life Insurance Policy
• 403B Retirement Plan with 8% employer match after one year
• Flex Spending – put aside pretax dollars used for medical & dependent care reimbursement.
• Supplemental Benefits: Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.
• Paid Time Off (PTO) and Temporary Medical Leave (TML)
• Holidays based on status of employment
• Bereavement Leave
• Military Leave
• Jury Duty
• Employee Assistance Program (EAP)
• FMLA (Family Medical Leave Act)
• Student Loan Forgiveness (PSLF Program)
• BVU Partnership Educational Benefits
• Pay on Demand with Dayforce Wallet

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED