Remote Outlet Manager

Seneca Gaming Corporation•Niagara Falls, NY

8d•Remote

About The Position

The Remote Outlet Manager administers, directs and controls the effective and efficient operation of the casino snack bars/remote outlets. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must demonstrate leadership, fairness and sensibility to the customers and employees.
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
Must be a minimum of 18 years of age or older upon employment.
High School diploma or its equivalency required.
Minimum of four (4) years Food and Beverage Supervisory experience.
Knowledge of all phases of full service dining.
Excellent interpersonal, customer service, communication, coaching, team building and problem solving.
Must have proficient computer skills.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Train all associates in the remote outlets to perform their job duties to the best of their ability.
Evaluate and direct Shift Managers and all remote outlet associates.
Ensure that all products served meet the established specifications and standards.
Provide disciplinary action when needed.
Participate in weekly management meeting.
Maintain constant control of situations in the restaurant including handling guest complaints, handling employee complaints, and other problems that are encountered.
Report any incidents to appropriate Supervisors.
Assure prompt, professional service to all guests.
Responsible for approaching tables and speaking with guests to obtain feedback about dining experience.
Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues.
Advice the VP of Food and Beverage of daily problems, need and utilize all available resources to maximize profits.
Complete daily reports including Daily Manager Report and any Incident Reports.
Prepare necessary paperwork, ordering or supplies and equipment needed for an efficient customer oriented operation.
Communicate regularly with associates and keep them informed on all Casino activities and events.
Ensure the staff behavior and appearance is in compliance with established standards.
Share accountability for achieving cost goals, labor and expenses.
Evaluate staff performance on a ninety (90) day and annual basis.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Attend all necessary meetings.
Assist in other projects as directed.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.