Remote Member Experience Specialist

Globe Life AIL - Lisa Russel•Albuquerque, NM

2d•Remote

About The Position

As AO continues to grow, we're looking for motivated, people-focused professionals to join our fully remote team. If you enjoy building relationships, solving problems, and helping families access valuable supplemental benefits, this could be the opportunity you've been looking for. This isn't just a work-from-home position—it's a long-term career where your growth, flexibility, and success are supported every step of the way. At AO, we believe success should improve every part of your life—not just your career. Our culture is built around the Platinum Rule: "Do more for others than you would have them do for you." This philosophy guides how we serve our clients, support one another, and recognize achievement throughout our organization.

Requirements

Excellent communication and interpersonal skills
Strong relationship-building abilities
Positive attitude and professional demeanor
Critical thinking and problem-solving skills
Self-motivation and accountability
Ability to work independently while collaborating with a remote team
Coachability and a commitment to continuous improvement
Be at least 18 years of age
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace

Nice To Haves

Customer service, retail, hospitality, healthcare, administrative, or sales experience is helpful but not required.

Responsibilities

Meet with clients virtually using Zoom and other online platforms
Answer questions regarding available supplemental benefits
Build strong client relationships through professionalism and consistent communication
Assist clients throughout the enrollment process
Maintain accurate client records and follow-up communications
Collaborate with teammates to deliver outstanding service
Participate in ongoing training, coaching, and professional development