Remote Medical Interviewer

Aston Carter•Frederick, MD

4d•$18 - $19•Remote

About The Position

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Requirements

2+ years of customer service experience within the healthcare or medical field
Strong medical vocabulary and comfort with medical terminology.
Proficiency in Microsoft Office and other administrative tools.
Detail-oriented with excellent data entry skills.
Strong communication skills, both written and verbal.
Ability to work remotely

Responsibilities

Conduct professional, courteous, and articulate interviews along with follow-up calls with applicants to gather necessary personal and medical information to meet or exceed standards.
Review documents, notes, and correspondence for additional or anecdotal information.
Accurately enter data related to applications into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to ensure accurate processing and approval of all life insurance policy contracts.
Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental standards and time service standards.
Correspond effectively, using proper grammar and spelling, within the department, underwriting staff, vendors, and other departments to resolve problems, expedite business, and/or escalate for further handling.
Effectively communicate AppAssist policies, procedures, and guidelines to internal and external customers.