Remote Inbound Customer Service Representative
About The Position
Remote Customer Service Representative - Ken Garff Listening Center The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! Great work schedule! The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:30 PM Saturdays, and closed Sundays . Mountain Time. Training class will start February 23rd, 2026. Network Requirements: Ethernet connection only (must be hard-wired to router or wall port) Minimum speeds: 50 Mbps download / 20 Mbps upload Maximum ping: 40 ms or lower Equipment Requirements: Must provide your own equipment Minimum of 2 monitors (dual-monitor setup required) Webcam (built-in or external) Smartphone Headset with microphone Keyboard and mouse A computer, either a desktop (PC Windows) or a laptop with a working webcam Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent) RAM: 16 GB minimum Storage: 64 GB or more System Firmware: UEFI with Secure Boot enabled TPM: Version 2.0 Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver Operating System: Windows 11 required Apple/Mac devices are not supported Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum Here’s what you’ll be doing:
Requirements
- Positive, energetic, enthusiastic, and service-oriented.
- Must provide your own equipment
- Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm
- The ability to help solve customer problems
- Excellent problem-solving and communication skills. (Written and verbal)
- Ability to multitask, organize & prioritize—in other words, work smart.
- High School Diploma or equivalent
- Must be 18 years or older and authorized to work in the U.S.
- Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
Nice To Haves
- Previous customer service or call center experience is a plus.
- Bilingual in Spanish is a PLUS!
Responsibilities
- Answer inbound customer calls promptly and professionally.
- Determine the customer’s concerns and schedule the necessary appointment.
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
- Document and update customer records.
- Establish and maintain great customer relationships.
- Be a team player and uphold Ken Garff’s standards of professionalism and integrity.
Benefits
- Earn a college degree, no cost to you!
- Paid training—we care about your success.
- Flexible schedule!
- Real career growth at a nationwide automotive powerhouse
- Competitive base pay
- Paid Time Off
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
- 401 (k) with Company match
- Optional Year-end bonus program
- Employee discounts on Vehicle Purchase, Parts, Service, and More!
- Great people with a great culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
