Inbound Customer Service Patient Representative

Beltone•Parsippany, NJ

2d•$20 - $23•Onsite

About The Position

Inbound Customer Service Patient Representatives provides a high level of customer service while generating appointments by answering incoming calls working in a premier contact center. The role includes utilizing the customer management software to manage and track the results of contacts.

Requirements

2+ years of call center experience
Proven track record of delivering exceptional customer service
Intermediate proficiency in MS Word and Excel
Typing proficiency and computer savvy
Multitask using various applications simultaneously
Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
Ability to understand the customer’s requirements promptly and present solutions that meet their needs.
Excellent interpersonal communication skills
Ability to multitask and manage time in a fast-paced environment
Skilled in handling objections and rejection
Professional telephone etiquette skills
High proficiency with written correspondence
Highly motivated and receptive to coaching
Strong problem-solving and organizational skills
Team Player
Self-sufficient and passionate about success

Responsibilities

Provide high level customer service with graceful, high-level, pleasant conversations
Answer various questions regarding hearing health and set appointments with the guidance of a script
Rebuttal and probe to retain client base
Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
Answer returned inbound calls as needed after initial outbound contact
Handle inbound, lead generation, email correspondence, web correspondence and chat
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Learn and understand basic industry knowledge
Collaborate with Patient-Facing Clinical staff and hearing care professionals
Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
May take on additional responsibilities and tasks to support the growth and success of the team and organization.