Remote Inbound Customer Service Representative

Ken Garff Automotive Group • Draper, UT

1d • $16 • Remote

About The Position

Remote Customer Service Representative - Ken Garff Listening Center The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! Great work schedule! The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:30 PM Saturdays, and closed Sundays. Mountain Time. Training class will start February 23rd, 2026. Network Requirements: Ethernet connection only (must be hard-wired to router or wall port) Minimum speeds: 50 Mbps download / 20 Mbps upload Maximum ping: 40 ms or lower Equipment Requirements: Must provide your own equipment Minimum of 2 monitors (dual-monitor setup required) Webcam (built-in or external) Smartphone Headset with microphone Keyboard and mouse A computer, either a desktop (PC Windows) or a laptop with a working webcam Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent) RAM: 16 GB minimum Storage: 64 GB or more System Firmware: UEFI with Secure Boot enabled TPM: Version 2.0 Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver Operating System: Windows 11 required Apple/Mac devices are not supported Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum Here’s what you’ll be doing: Answer inbound customer calls promptly and professionally. Determine the customer’s concerns and schedule the necessary appointment. Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. Document and update customer records. Establish and maintain great customer relationships. Be a team player and uphold Ken Garff’s standards of professionalism and integrity. Qualifications: Positive, energetic, enthusiastic, and service-oriented. Must provide your own equipment Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm The ability to help solve customer problems Excellent problem-solving and communication skills. (Written and verbal) Ability to multitask, organize & prioritize—in other words, work smart. Previous customer service or call center experience is a plus. High School Diploma or equivalent Must be 18 years or older and authorized to work in the U.S. Bilingual in Spanish is a PLUS! Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits of working at Ken Garff Listening Center: Earn a college degree, no cost to you! Paid training—we care about your success. Flexible schedule! Real career growth at a nationwide automotive powerhouse Competitive base pay Paid Time Off Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance 401 (k) with Company match Optional Year-end bonus program Employee discounts on Vehicle Purchase, Parts, Service, and More! Great people with a great culture Job Type: Full-Time (35–40-hour work week) Pay: Starting at $16.00 per hour $16.25 per hour for Spanish bilingual candidates We are an Equal Opportunity Employer ((We Hear You)) You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today. If you are having any issues with applying please reach out to our recruiting team at [email protected] . Include in the email what state you are applying in. Thank you for your patience!

Requirements

• Positive, energetic, enthusiastic, and service-oriented.
• Must provide your own equipment
• Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm
• The ability to help solve customer problems
• Excellent problem-solving and communication skills. (Written and verbal)
• Ability to multitask, organize & prioritize—in other words, work smart.
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.
• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Nice To Haves

• Previous customer service or call center experience is a plus.
• Bilingual in Spanish is a PLUS!

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Determine the customer’s concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Benefits

• Earn a college degree, no cost to you!
• Paid training—we care about your success.
• Flexible schedule!
• Real career growth at a nationwide automotive powerhouse
• Competitive base pay
• Paid Time Off
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
• 401 (k) with Company match
• Optional Year-end bonus program
• Employee discounts on Vehicle Purchase, Parts, Service, and More!
• Great people with a great culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees