Remote Cruise Planning Assistant

Blyss Journeys•Toledo, OH

6h•Remote

About The Position

The Remote Cruise Planning Assistant helps clients research and coordinate cruise vacations. The role involves comparing cruise lines, ships, itineraries, departure ports, stateroom options, and packages according to clients’ preferences and budgets. It is a flexible remote opportunity suited to people interested in customer service, online research, organization, and cruise destinations. Previous cruise industry experience is not required; training and ongoing educational resources are provided. The position may be performed part-time or full-time based on availability.

Requirements

Must be at least 18 years old.
Must reside in the United States or Mexico.
Reliable internet access and a computer or compatible device are required.
Strong written and verbal communication skills.
Excellent organization and attention to detail.
Comfortable conducting online research and learning reservation systems.
Able to manage deadlines and follow up consistently.
Self-motivated and capable of working independently.
Willing to complete required training.

Nice To Haves

Customer service, hospitality, administrative, sales, or cruise experience is helpful but not required.

Responsibilities

Communicate with clients to understand their preferred dates, departure ports, destinations, budgets, and vacation expectations.
Research cruise lines, ships, itineraries, stateroom categories, and available packages.
Compare options and prepare organized recommendations for client review.
Explain general differences between cruise lines, ships, staterooms, dining options, and onboard experiences.
Assist clients with completing reservations and reviewing confirmation details.
Verify passenger names, birthdates, sailing dates, and other important information for accuracy.
Monitor deposit dates, final payment deadlines, and documentation requirements.
Provide reminders regarding identification, passports, online check-in, and cruise preparation.
Research pre-cruise hotels, transportation, excursions, and other optional services.
Communicate itinerary or reservation updates promptly.
Maintain organized and confidential client records.
Follow up with clients before and after their cruises.
Complete required training and participate in continued supplier education.
Develop client relationships through networking, referrals, personal marketing, and repeat business.