Remote Controls Support Specialist
About The Position
Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment. Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support. Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification. Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams. Participate in technical and strategic account reviews with internal stakeholders. Identify parts needed for repairs and coordinate with relevant teams for procurement.
Requirements
- Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
- Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance.
- Expertise in TGE, TGP, and TGP2 abilities and application guides.
- Advanced systems knowledge and proficiency in using digital tools.
- Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting.
- Self-driven with the ability to effectively prioritize work in a queue.
- Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians.
- Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data.
- Ability to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges.
- A growth mindset to stay current on new products and identify and recommend system enhancements.
- Flexibility to work overtime/weekends as required.
- Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
Nice To Haves
- Experience with Trane-specific systems and controls.
- Familiarity with remote support tools and platforms.
- Certification in HVAC or BAS-related fields.
Responsibilities
- Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment.
- Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support.
- Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification.
- Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams.
- Participate in technical and strategic account reviews with internal stakeholders.
- Identify parts needed for repairs and coordinate with relevant teams for procurement.
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
