Fully Remote Entry-Level Customer Service | Remote Benefits Specialist

AIL • Phoenix, AZ

3d • Remote

About The Position

AO | Globe Life is expanding its virtual team and seeking motivated, compassionate, and service-oriented professionals to join us as Remote Benefits Specialists. You'll work virtually with individuals and families, including veterans, union members, association members, and other working families, helping them understand available benefits and financial-protection options. This opportunity combines Customer Service, Client Support, Benefits Education, Relationship Building, and Consultative Insurance Sales. No previous insurance experience is required. We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated candidates learn the business.

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable using Zoom and web-based applications
• Be comfortable communicating with clients by phone and video
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

• Previous experience in Customer Service, Military Service, Veteran Support, Healthcare, Hospitality, Retail, Education, Administrative Support, Banking, Call Centers, Client Relations, Financial Services, Account Management, Recruiting, or Sales.
• Genuine enjoyment in helping people
• Clear and professional communication skills
• Ability to build trust and relationships easily
• Strong active listening skills
• Problem-solving mindset
• Positive and dependable attitude
• Ability to take personal accountability
• Effective time organization skills
• Comfort with learning new technology
• Ability to work independently from home
• Enjoyment of collaborating with a virtual team
• Coachable and receptive to feedback
• Goal-oriented and motivated by achievement
• Desire for professional growth opportunities
• Commitment to ethical, client-focused service

Responsibilities

• Conduct scheduled Zoom and phone appointments
• Connect with individuals and families interested in available benefits
• Ask questions to understand client needs and priorities
• Listen carefully to questions and concerns
• Provide clear and professional explanations
• Answer questions regarding available benefits and coverage
• Assist eligible clients with applications and enrollment
• Conduct applicable policy and benefit reviews
• Help with beneficiary-related service needs
• Follow up consistently with prospective and existing clients
• Maintain accurate digital records
• Provide ongoing customer support
• Build long-term relationships through dependable service
• Conducting virtual benefit consultations
• Identifying individual and family protection needs
• Explaining coverage features
• Helping clients compare available options
• Answering questions in clear, easy-to-understand language
• Providing needs-based recommendations
• Assisting with applications
• Guiding clients through enrollment
• Helping complete required documentation
• Assisting with beneficiary information
• Providing continued service after enrollment

Benefits

• Training & Mentorship Provided
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• No Lead Purchasing Required
• Weekly Commission-Based Pay
• Performance Bonuses
• Flexible Scheduling
• One-on-One Mentorship
• Renewal & Residual Income Opportunities
• Leadership & Career Advancement
• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Union representation where applicable
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership-development programs
• Virtual business technology and resources
• Performance bonuses
• Company-sponsored incentive travel
• Leadership conferences
• Professional-development events
• Achievement awards
• Team recognition
• Performance contests

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed