Fully REMOTE Starter Customer Service
AIL•Jacksonville, FL
•Remote
About The Position
This fully remote position involves working directly with clients through scheduled Zoom and phone appointments to help them understand their available supplemental life, accident, and health benefits. The role focuses on relationship building, education, and client service within a collaborative, remote environment. AO, part of the Globe Life family, has been serving working families for over 70 years and offers comprehensive training, mentorship, and opportunities for career growth.
Requirements
- Excellent communication and relationship-building skills
- Strong customer service mindset
- Self-motivation and accountability
- Positive attitude and willingness to learn
- Strong organizational and time-management abilities
- Professionalism, integrity, and empathy
- Ability to work independently while collaborating remotely
- Basic computer proficiency and comfort using virtual communication platforms
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Ability to obtain any required state insurance licensing (guidance provided)
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
Nice To Haves
- Customer Service
- Client Relations
- Benefits Administration
- Sales
- Healthcare
- Education
- Hospitality
- Financial Services
- Military or Veteran Support Services
Responsibilities
- Meet with clients through Zoom and phone consultations
- Educate families on available benefit and coverage options
- Guide clients through applications and enrollment
- Answer questions with professionalism, empathy, and care
- Assist clients with policy updates and ongoing service
- Develop long-term relationships built on trust
- Conduct policy reviews and follow-up appointments
- Deliver personalized benefit solutions
- Maintain accurate documentation and compliance with company policies and industry regulations
- Participate in ongoing virtual training and mentorship
- Strengthen communication and leadership skills
- Collaborate with a supportive remote team
- Pursue professional development and advancement opportunities
Benefits
- 100% Remote Work
- Weekly Pay
- Career Growth
- Qualified Leads Provided
- Weekly performance-based compensation
- Performance bonuses
- Residual income opportunities
- Leadership advancement opportunities
- Comprehensive onboarding
- Weekly virtual workshops
- One-on-one coaching
- Leadership development programs
- Promotion from within
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Union-supported work environment
- Leadership conferences and professional development events
- Incentive travel opportunities for qualifying team members
- Performance recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
