[Part-Time] Remote Assist Specialist

Aurora Innovation • Dallas, TX

2d • Onsite

About The Position

Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly, creating a new era in mobility and logistics for a safer, more efficient, and more accessible future. At Aurora, individuals tackle complex problems, grow as experts, and expand their knowledge. The company hires talented people with diverse backgrounds to build a transportation ecosystem that enhances road safety, facilitates goods delivery, and improves mobility. This Part-Time Remote Assistance Specialist role is crucial for expanding the remote operations team, involving the safe monitoring and resolution of trigger requests from fleet vehicles on public roads and closed course testing sites.

Requirements

• Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
• Excellent communication skills, both written and verbal
• Keen attention to detail
• Ability to prioritize and make strategic decisions proactively
• Consistent focus on safety
• Ability to think critically
• Willingness to learn every day
• Valid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR check
• Must pass initial and random drug and alcohol screenings
• 100% in office with the ability to travel as needed
• Available to work day or night shifts: early mornings, late nights, rotating shifts
• Ability to work regular overtime and some weekends

Nice To Haves

• Experience in operations, technology, customer service, or automotive field
• Proficient in G-Suite
• Command line interface experience
• Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.
• Experience working in a collaborative environment - team player

Responsibilities

• Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
• Safely send remote commands to autonomous vehicles for on road and closed course testing
• Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
• Triage and review of remote assist workflows that are key to performance metrics and compliance
• Escalate operational blockers with suggested solutions
• Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
• Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
• Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora
• Interact with the public as an ambassador for Aurora

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed