Remittance Specialist

Northwestern Energy•Butte, MT

1d•$18 - $25•Onsite

About The Position

The Remittance Specialist has the responsibility of ensuring customer utility transactions are processed timely and accurately according to defined instructions. The ideal candidate is able to work as part of team and able to work in an environment where work volumes change constantly.

Requirements

High School Diploma or equivalent level of education
Minimum of two years customer care experience
Proficient computer skills and knowledge of Microsoft Suite
Experience of cash handling and customer service
Experience working with a 10 key adding device
A valid driver's license and satisfactory driving record may be required

Nice To Haves

Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus

Responsibilities

Scan, print, file, sort, route, and retrieve incoming mailings
Operate machinery for mail extraction
Operate machinery that images bill stubs and checks
Troubleshoot, clean, and maintain machinery to function properly
Accurately apply customer payments using appropriate equipment/systems/software
Balance cash drawer daily; make bank deposits
Create reporting and balance with bank deposits from previous day to submit to accounting
Assist local offices with payment relates issues
Identify and resolve errors and misapplied payments
Complete daily queries and processes to ensure accurate and timely payment processing
Review daily bank statements, process bank adjustments, and returned payments on customer's accounts
Provide customer service/support in relation to payment issues and communications
Process Return Mail
Participate in task rotation with other team members
Work overtime including evenings and weekends when needed
Work closely as part of a team to ensure efficient and effective completion of tasks
The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements
Work in an environment where work volumes change constantly
All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Benefits

401K with company match up to 4% and non-elective contribution up to 7%
Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
Tuition reimbursement
Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
Paid company endorsed volunteer opportunities
Paid parental leave
Paid bereavement leave
Paid training opportunities
Paid time off starting on your first day, plus 11 paid holidays