Remittance Processing Specialist III-1st Shift

First American Payments Systems•Carrollton, TX

4d•Onsite

About The Position

The Remittance Processing Specialist III position handles the most complex customers with minimal supervision. The focus of the position is to perform the day-to-day function of highly complex client processing. This role involves handling customers with unique, specific, and/or challenging processing requirements, performing lookups and additional research on rejected payments and paperwork, and making higher-level decisions on transactions. The specialist will manage received dates and effective dates on mail to be processed to ensure client deadlines are met, and communicate with all areas of Operations throughout the shift to assure deadlines are met. Customer contact to resolve issues and processes is also a key part of the role. The individual will process work accurately and maintain performance output in accordance with department and client standards, demonstrate a high-level knowledge of specific client requirements, and assist with Training & Controls for Quality Assurance.

Requirements

High School Diploma or equivalent and 1 years experience in document processing.
Must be 18 years of age or older.
Good hand/eye coordination.
Demonstrated the capability to be extremely detail oriented and quality conscious.
Comfortable working with tight and floating deadlines.
Clear, direct communication skills.
Comfortable working in a fast-paced Deadline-oriented environment.
Flexible schedule, including weekends, holidays, overtime and/or off shifts.
Team player with good interpersonal skills.
Ability to work well independently and with others.
Ability to adapt to change and learn new processes.
Must meet the minimums for productivity and accuracy.

Nice To Haves

High School Diploma or equivalent
2 years of document processing

Responsibilities

Handles highly complex customers with unique, specific and/or challenging processing requirements.
Performs look ups and additional research on rejected payments and paperwork.
Higher level decision making on transactions.
Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
Communicate with all areas of Operations throughout the shift to assure deadlines are met.
Customer Contact to resolve issues and processes.
Process work accurately and maintain performance output in accordance with department and client standards.
Demonstrates a high-level knowledge of specific client requirements.
Assist with Training & Controls for Quality Assurance.