Remediation Operator Transaction Specialist II

JPMorgan Chase & Co.•Fort Worth, TX

About The Position

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transaction Specialist II in Operations, you will be part of the Remediation team, which supports accurate, timely transaction processing by resolving items that can’t process straight through. Remediation reviews items that fail system validations and repairs rejected MICR line details (e.g., amount, serial number, routing number, and account number). Centralized Transaction Operations (CTO) provides global operational support for retail, commercial, treasury, Asset and Wealth Management, and credit card customers (approximately 4,900 employees), and within CTO, Payment Services supports payment processing across all JPMorgan Chase lines of business, including check posting, capture, and clearing, and cash movement through the network (approximately 600 employees). Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Requirements

Remediation reviews items that fail system validations and repairs rejected MICR line details (e.g., amount, serial number, routing number, and account number).

Responsibilities

Supports accurate, timely transaction processing by resolving items that can’t process straight through.
Reviews items that fail system validations.
Repairs rejected MICR line details (e.g., amount, serial number, routing number, and account number).