Remarketing Wholesale Processor

Wheels • Schaumburg, IL

30d • Onsite

About The Position

JOB OVERVIEW The Remarketing Processor supports the financial operations of the remarketing team by ensuring the accurate and timely processing of vehicle sales transactions and fund allocations. This role is critical in maintaining financial integrity and supporting the full remarketing lifecycle. The position requires cross-functional training across all remarketing sales functions, lessee sale, wholesale, and courtesy sales, and includes providing support to the Response Center by resolving vehicle sale issues, responding to inquiries, and managing aspects of the VOR vendor network.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook, Windows).
• Excellent problem-solving, follow-through, and organizational skills.
• Strong customer service orientation with effective communication skills (verbal and written).
• Ability to manage multiple priorities and adapt to changing workloads.
• High attention to detail and strong process orientation.
• Professional demeanor with the ability to handle sensitive information tactfully.
• Strong time management and prioritization skills.
• Competent keyboarding and general computer navigation skills.
• High school diploma required; degree in finance or accounting preferred.
• One (1) to two (2) years of office and/or customer service experience required.

Nice To Haves

• Proficient in Excel
• Accounts Payable experience preferred.
• Data entry experience preferred.

Responsibilities

• Accurately post funds by recording checks, ACH, and wire transfer payments within departmental KPIs, ensuring all payment details align with sale documentation.
• Maintain accurate financial records and ensure compliance with internal controls and audit requirements.
• Collaborate with the accounting team to ensure smooth and timely financial processing.
• Process both U.S. and Canadian funds appropriately.
• Initiate title pull requests through the Title Inventory application.
• Create and manage sale jackets for all incoming sales; prioritize and distribute sales accordingly.
• Handle special client situations and exceptions effectively and professionally.
• Research and resolve inquiries from the Response Center regarding sale status, titles, and refunds.
• Manage client buyouts and downsizing projects.
• Coordinate with Title Maintenance to obtain and track duplicate titles.
• Build strong partnerships with vendors through positive and professional interactions.
• Train and coach staff on Wheels policies and procedures as needed.
• Handle all sales exceptions and pended sales to ensure timely resolution within KPIs.
• Audit vehicle sale paperwork and fees to ensure accurate client billing.
• Provide high-quality service to internal customers such as Client Services, Driver Services, and Finance.
• Maintain effective working relationships with other sale processors.
• Distribute mail and perform other administrative duties as assigned.

Benefits

• Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.
• Please click here for an overview of the benefits available to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED