Wholesale Lockbox Operations Processor

First Horizon Bank•Memphis, TN

2d•Onsite

About The Position

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. SUMMARY The Wholesale Lockbox Ops Processor is responsible for using the 10 key and typing skills to key dollar amounts from checks along with keying names and other data from the scanned documents. They are also required to process documents and checks that are to be scanned on a daily basic. Work hours are designated by the Center Manager and will be changed as the workflow requires. Overtime, holiday and weekend work is mandatory as determined by the Center Manager.

Requirements

Wholesale Lockbox Services Department standard operating procedures
Wholesale Lockbox account processing procedures
Legal requirements constituting a good check acceptable to be deposited in the corporate customer account.
PC skills
Excellent communication skills
Personal motivation skills
To operate computer equipment
To work under pressure and produce a quality product
To pay close attention to detail
To follow procedures
To complete work in a timely manner and meet deadlines as assigned
To come to work on time and meet the department attendance standards
Completed High School Diploma or GED equivalent.
At least 1 year of production experience required or the equivalent in education and experience.
Must be able to key 10,000 KSPH and 45WPM
Applicant must be available for overtime.
Applicant must have a proven high performance in quality and production.

Responsibilities

Key designated information from the scanned documents. Quality checks batches of work and maintain your own productivity sheet.
Employee Quality Survey
Cash Management External Customer Survey
Work habits- Maintain quality work habits (attendance and punctuality) as outlined in the department policies.