Lockbox Operations Processor

First Horizon Bank • Charlotte, NC

8h • Onsite

About The Position

At First Horizon Bank Operations, we are on a mission to deliver a seamless
customer experience.  We are passionate about doing things right and doing the
right things.  We collaborate with each other and with our internal business
partners to delight our customers.  We believe in creating an environment where
everyone’s ideas are valued so that the team operates at its best.  Our team
members serve with humility and a deep commitment to their responsibility to be
the best at serving their customers one opportunity at a time.

Summary: 

As a Lockbox Operations Processor, you will operate a variety of equipment such
as the IBML/XDS and Opex Falcon Eagle. Through the utilization of this
equipment, you will, presort, open, and extract incoming check remittance
payments as well as perform routine maintenance and cleaning of the equipment. 
After opening and sorting the mail, you will prepare the work to be distributed
for processing. You may also be involved in other aspects of the processing to
include data entry. Working in this high-speed environment, you will need to
meet production and quality standards, so accuracy and attention to detail are
imperative.  

Requirements

• Remittance Processing or banking operations experience preferred
• Ability to analyze and comprehend client’s standard operating procedures and instructions
• Intermediate Qwerty keyboard usage and basic 10-key data entry
• Intermediate computer skills.
• Production environments focus on meeting deadlines and quotas
• Attention to detail with accuracy and good eye-hand coordination
• Ability to lift up to 15-20 pounds
• Must be able to work overtime as required
• 45 WPH 
• Ability to sit and stand for long periods of time
• Flexibility and willingness to learn and be utilized in all areas of operation
• Open minded with a positive attitude

Responsibilities

• Operating Imaging/Extraction Equipment (OPEX Falcon +Eagle)
• Preparing batches of work by extracting checks and remittances from envelopes
• Inputting data into the system while following standard operating procedures and customer specific instructions for processing
• Verifying negotiability of checks through customer specific instructions for processing
• Balancing/reconciling electronic and paper documentation
• Demonstrating proficiency in all complexities, processing modes and department equipment
• Maintaining site productivity and quality standards
• Contributing to meeting team goals in addition to individual responsibilities
• Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees