Remarketing Representative (Little Rock, AR)
About The Position
The Remarketing Representative will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This role involves working with customers, auto dealerships, vendors, and financial institutions concerning retail and lease accounts, utilizing communication and negotiation skills. The representative will collaborate with team members to ensure the daily workload of the center is completed. Remarketing at Ally involves preparing and managing the inventory of U.S. pre-owned retail and lease-return vehicles, including vehicle return management, transportation logistics, inspection, title coordination, online and physical auction sales, direct-to-dealer sales, and direct-to-customer sales.
Requirements
- 0+ years of experience
- High school Diploma or GED equivalent
- Basic knowledge of general/standard office and administrative procedures and methods
- Basic data entry and word processing skills.
- Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls
- Computer skills sufficient to prepare policy manuals and enter data on spreadsheets.
- Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems
Nice To Haves
- Call Center experience strongly desired, preferably in financial services
Responsibilities
- Supports strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts (outside collection/repossession agency/attorney management).
- Assists with on-boarding new vendors by requesting and organizing information associated with the RFP process.
- Delivers continuously improving year on year expense results by improving processes and increasing productivity.
- Builds solid peer-to-peer relationships in a team environment to meet operational needs.
- Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests.
- Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
- Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
- Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis.
Benefits
- Market-competitive base pay
- Pay-for-performance incentives (bonuses)
- 20 paid time off days
- 11 paid holidays
- 8 hours of volunteer time off yearly
- Industry-leading 401K retirement savings plan with matching and company contributions
- Student loan pay downs
- 529 educational save up assistance programs
- Tuition reimbursement
- Employee stock purchase plan
- Financial learning center and financial coach access
- Flexible health and insurance options including medical, dental and vision
- Employee, spouse and child life insurance
- Short- and long-term disability
- Pre-tax Health Savings Account with employer contributions
- Healthcare FSA
- Critical illness, accident & hospital indemnity insurance
- Total well-being program
- Adoption assistance
- Surrogacy assistance
- Fertility assistance
- Paid parental leave
- Paid caregiver leave
- Dependent Day Care FSA
- Back-up child and adult/elder care days
- Childcare discounts
- Mentally Fit Employee Assistance Program
- Subsidized and discounted Weight Watchers® program
- Other employee discount programs
- Travel allowances
- Relocation assistance
- Signing bonus
- Equity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
