Remarketing Lease End Coordinator

Stellantis Financial Services•Dallas, TX

19h•Onsite

About The Position

The Remarketing Lease-End Coordinator at Stellantis Financial (SFS) is responsible for overseeing the end-of-lease process for leased vehicles, ensuring smooth transitions for both dealers and the company. This role involves building dealership relationships, coordinating vehicle returns, assessing vehicle condition, facilitating the check-in process, the sale of the portfolio, and addressing dealership and/or lessee inquires. The Remarketing Lease-End Coordinator ensures that all activities comply with company policies, contractual agreements, and regulatory requirements while maintaining excellent customer service throughout the process.

Requirements

2 years minimum of Salesforce.com experience.
2 years minimum of Automotive industry experience.
3 years minimum of Customer Service experience.
5 years minimum experience in vehicle remarketing, vehicle inspection, auto auction or vehicle transportation industry.
Advanced knowledge of MS Excel, Word, PowerPoint and Outlook
Strong customer service and communication skills, both verbal and written.
Excellent attention to detail and ability to document information accurately.
Proven ability to create, implement, and follow standard operating procedures.
Efficient organizational and time management skills with the ability to manage multiple tasks simultaneously.
Problem-solving skills to resolve customer issues and discrepancies related to lease-end.
Familiarity with auto finance systems, lease management software, and financial processing tools.
Basic understanding of lease agreements, residual values, and vehicle condition guidelines.
Proven ability to manage difficult or sensitive situations with professionalism and tact.
Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX
An applicant must be authorized to work in the United States to be eligible for this position.
Candidates must possess authorization to work in the United States.

Nice To Haves

Bachelor’s or four (4) year college degree.
Previous management experience preferred.
Experience in lease-end processes and vehicle inspections is preferred.
Experience building relationships with dealership principles, pre-owned managers, and representatives a plus!

Responsibilities

Be the primary point of contact for dealers during the lease-end process, answering questions, resolving issues, and providing guidance on available options.
Be the subject matter expert (SME) in lease vehicle returns and inspections in accordance with the terms outlined in the lease agreement (e.g., mileage limits, condition of the vehicle, etc.)
Coordinate the collection of any necessary documentation related to lease return and/or dealer purchase.
Coordinate vehicle inspections to assess and evaluate wear and tear, mileage, and overall condition of the vehicle.
Evaluate documents and photographs or issues that exceed the allowable wear-and-tear outlined in the lease agreement.
Manage dealer relationships, inquiries and concerns regarding vehicle returns, charges, and lease terms in a professional and empathetic manner.
Manage, organize and maintain all lease-end activities.
Ensure customer accounts are properly documented and updated with relevant details.
Maintain accurate records of vehicle returns, inspections, and customer communications.
Ensure all lease-end processes comply with internal policies, industry regulations, and legal requirements.
Identify risks related to vehicle condition, customer disputes, or financial discrepancies and escalate issues as needed.
Collaborate with other SFS departments, including Collections, Recovery, Lease Maturity and Customer Service to address any issues that arise during the lease-end process.
Be the primary point of contact for the Lease End remarketing team for internal SFS inquiries.
Collaborate with other Remarketing teams and the Sales department to facilitate the resale or auction of returned vehicles.
Develop and implement process improvements to streamline the lease-end workflow.
Other duties and responsibilities as assigned.