Relief Overnight Shattuck Shelter Counselor

Pine Street Inn•Jamaica Plain, MA

1d•Onsite

About The Position

The Awake Overnight Guest Services Specialist is an essential position and will work 100% site based to maintain guest to staff ratio. The Awake Overnight Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Awake Overnight Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The Awake Overnight GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Awake Overnight Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs. The Awake Overnight GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Awake Overnight GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Awake Overnight GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements

High School diploma or GED
Minimum of one (1) year of experience in the Human Services field

Nice To Haves

Valid MA driver's license in good standing
Bilingual English/Spanish
Administering Narcan and CPR in a work setting
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to the homeless
Knowledge of area resources

Responsibilities

Maintain guest to staff ratio.
Ensure a safe shelter environment for guests and staff.
Provide direct care of guests, responding in a timely and professional manner based on the prioritization of guests' needs.
Assist with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.
Assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs.
Stay energized and focused even when demands are ambiguous and strenuous.
Enter data into the Homeless Management Information (HMIS) system.
Document reports in keeping with agency policy.
Make sound decisions and appropriately seek guidance from a supervisor.