Relief Night Auditor
Paramount Hospitality Management•Orlando, FL
•Onsite
About The Position
Relief Night Auditor - 2 overnight, 3 evening shifts - $18.50 p/hr. Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service. Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!
Requirements
- Possess excellent verbal and written communication skills, with proficiency in the English language.
- Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations.
- Prior cash handling and data entry experience required.
- Able to work weekends and holidays
- Stand, sit or walk for an extended period of time or for an entire work shift
- Accounting and computer skills
Nice To Haves
- Friendly, courteous, and always smiling (with guests and fellow Team Members).
- Committed to innovation, quality, and continued growth.
Responsibilities
- Greet guests with a welcoming smile and friendly demeanor
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Obtain or confirm guest information, assign rooms, activate and distribute keys
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Check and send emails
- Always maintain a clean and tidy workspace
- Inform guests of hotel amenities and offerings
- Access reservation system to determine unit availability and assists guests with reservations or changes as required
- Communicate with housekeeping, room service and security staff as necessary
- Resolve guests’ complaints and problems calmly and effectively
- Report any unresolved problems with owners and guests to management.
- Maintain a friendly, personable disposition
Benefits
- On the job training
- Growth Opportunities
- Competitive Pay rates
- Medical, Dental and Vision available 1st day after 60
- Company Paid Life Insurance
- Paid Time Off
- Special Recognition Programs
- Team Member Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
