Relief Manager

PAQ•Manteca, CA

3d•Onsite

About The Position

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities. The Relief Manager supervises and coordinates the activities of employees in the checkout area. This role involves ensuring smooth operations of the Front End, supervising Combo Clerks, and contributing to a positive shopping experience for customers.

Requirements

Knowledge of store policies, procedures, and safety regulations.
Familiarity with handling cash and payment transactions.
Understanding of customer service best practices and strategies to enhance customer engagement.
Strong communication skills to interact effectively with customers and team members.
Excellent problem-solving and conflict-resolution skills.
Ability to operate POS systems and other cashier equipment.
Attention to detail to ensure accuracy in transactions and handling of cash.
Basic computer skills for operating the POS system.
Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
Aptitude for making informed decisions quickly, often in high-pressure environments.
Ability to manage and motivate a team effectively.
Stand and walk for extended periods, typically 8-hour shifts.
Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems.
Maintain clear communication with customers and team members.
Move quickly and efficiently to assist customers and manage workload.
Utilize cash handling tools, including counterfeit bill detection pens and equipment.
Maintain physical stamina to work in a fast-paced environment.
High school diploma or equivalent.
Over two years of experience as a cashier is preferred.
Previous experience in retail is an added advantage.
Must be 18 years of age or older.

Nice To Haves

On-the-job training is provided.

Responsibilities

Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
Manage Combo Clerks by assigning duties, scheduling breaks, and providing training as needed.
Count out cashiers at the beginning and end of each shift.
Assist in processing all transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
Provide override and register error assistance to Combo Clerks.
Examine and address returned merchandise.
Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
Supervise self-checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
Ensure a favorable department image by maintaining a clean, attractive, and friendly department.
Perform Combo Clerk or other duties as assigned.