Relief Frontline worker

The Salvation Army Canada and Bermuda Territory•Brampton, ON

8d•Onsite

About The Position

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. The purpose of the expectation task list is to identify and clarify what management expects from the incumbent. The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas. Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.

Requirements

Completed College Diploma in Social Services Field or equivalent with training in housing crises difficulties and women abuse
Violence Against Women Issues and homelessness
Non-Violent Crisis Intervention
Communication Skills – written and oral
Problem Solving
General Office Procedures
Computer Skills – Windows, Word, Excel
Cleaning Supplies and Equipment usage and storage
Working as a Team Member
Organizational Skills
Counselling Skills
Knowledge and understanding of, and a commitment to anti-racism and anti–oppression
Basic knowledge of community resources and/or how to access them
Ability to work within a Christian perspective
Possess a supportive, caring and non – judgmental approach to all clients
Valid WHMIS and First Aid and CPR certification
Valid class 'G' Driver's License

Responsibilities

Arrive 15 minutes prior to shift to receive verbal report and remain, when necessary, in crisis situation
Read and initial Communication Log on each shift as part of a team effort to coordinate the plan and progress of clients
Read through client files to ensure pertinent information is acknowledged
Provide supportive and crisis counselling when necessary
Advocate with community agencies on client’s behalf
Provide emergency services and referrals to callers and walk in clientele
Monitor the activities of the clients/residents and maintain availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
Accurately records pertinent information in Communication Log and complete Serious Occurrence reports when required
Conduct Facility Security/Safety and Maintenance Checks on every shift, ensure safety & security of the facility at all times, continual monitoring of cameras required
De-escalate and stabilize domestic violence situations involving partners, family members and others from the community
Record all facility problems in the Maintenance Request Binder
Complete Pre-Admission Screenings and intake procedures
Respond to Police, Community Agencies and other referral sources according to policy
Ensure “Admission and Discharge” Procedures are completed
Ensure that all donations received are organized, accepted, and recorded
Respond to all crisis calls; ensure safety plan is provided when necessary
Ensure the cleanliness and tidiness of the facility
Ensure that dinner is prepared
Encourage Clients to follow Centre Rules and Expectations on a consistent and regular basis
Complete client List and Daily Activity Sheet
Ensure that all Taxi Vouchers, transit tickets are recorded in appropriate places
Performs other duties as assigned
Attend all scheduled staff meetings
Adhere to the Centre’s Employee Handbook and Policy and Procedure Manual
Governed by Violence Against Women Act
Adhere to standards that are consistent with the values & philosophy of The Salvation Army
Engage in formal Evaluations Sessions with Supervisor at 3-month probation during first year of employment and quarterly supervisions thereafter
Agree to and sign Confidentiality Statement
Function as a member of a multi-disciplinary team
Adhere to the centre’s Health and Safety Regulations
Make suggestions that will improve efficiency, working conditions or procedures to Management
Represent the organization in a professional manner and attitude