Relief Daytime Resident Assistant

The Delores Project•Denver, CO

1d•Onsite

About The Position

The Delores Project is seeking a Relief Daytime Resident Assistant to provide essential support in their 24/7 shelter. This role involves managing day-to-day operations, working directly with guests in teams of two to ensure a safe and peaceful environment for the 50-bed shelter, and providing emergency support for residents in the supportive housing program. The position requires a commitment to client-centered, strengths-based, and trauma-informed care, with an emphasis on harm reduction and fostering community and belonging. The ideal candidate will be empathetic, compassionate, possess strong conflict resolution skills, and be dedicated to upholding the organization's values of kindness, integrity, collaboration, transparency, accountability, respect, and dignity.

Requirements

Must work a minimum of 16 hours monthly in the shelter.
Must be available to pick-up last-minute shifts and/or call offs.
Ability to pass a background check.
Schedule flexibility based on the needs of the role/team/organization, including some evening and weekend hours when necessary, and the ability to attend quarterly all-staff meetings on Saturday mornings.
Demonstrated ability to maintain accurate and timely documentation.
Prior training in harm reduction, mental health first aid, vicarious trauma, de-escalation, crisis management, and conflict resolution.
Ability to juggle multiple priorities simultaneously.
Ability to work with and support volunteers.
Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone.

Nice To Haves

Degree in relevant field (human services, social work, marketing/communications, human resources, nonprofit management, etc.) or equivalent work experience.
Lived experience relevant to, or shared identities, with those The Delores Project serves including Indigenous people, communities of color, LGBTQIA+ individuals, those with disabilities, and transgender and nonbinary people.
The desire to work as part of a team to make decisions creatively and collaboratively and to act in the best interest of one another and the organization.
Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/or disabilities.
High emotional intelligence and self-awareness, commitment to assuming the best intent of others.
Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
Ability to be non-judgmental of other people’s identities and life choices.
An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds.
Ability to positively and professionally represent The Delores Project to a diversity.
The ability to speak Spanish or American Sign Language fluently is not required, but a plus.
Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently.
Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary.
Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging.
Understanding of client-centered, strengths-based, trauma-informed, and housing-first models of service and care.
Work or educational background in human service, social work, and/or customer service with diverse communities.

Responsibilities

Phone screen potential guests and fill beds over the phone.
Perform intakes and orient new guests.
Complete shift paperwork and documentation, including the log.
Conflict resolution, mediation, and de-escalation between shelter guests.
Ensure the physical and psychological safety of the shelter.
Perform basic housekeeping duties, including meal preparation and service, supervision of shelter chores, taking out trash, and house laundry.
Maintain a clean, organized, and safe shelter space.
Support and provide good customer service to on-site volunteers.
Facilitate twice-weekly house meetings.
Attend required training and mandatory monthly team and quarterly all-staff meetings.
Respond to medical crises, including the use of an AED machine, performing CPR and/or administering Narcan when necessary, and calling for emergency medical response.
Continuously monitor guests' belongings and dorm cleanliness and organization.
Deliver verbal or written reminders when shelter guests do not meet community agreements.
Evict guests who are engaging in unsafe behavior or violating community agreements.
Data entry for all clients in HMIS.
Assist PSH residents with emergency lockouts.
Conflict resolution, mediation, and de-escalation between residents and/or guests in the absence of case managers.
Answer PSH call box calls.
Perform security checks throughout the building at 9 pm, 12:30 am, and 4 am.
Log any maintenance issues and any pertinent resident or visitor information for case managers and the program manager.
Complete incident reports for anything PSH case managers are not present for.
Assist residents with food pantry and hygiene items in emergency situations only.
Practice Trauma Informed Care and harm reduction.
Practice and modeling of healthy professional boundaries with and for guests and residents.
Work collaboratively with shift partner, making decisions, completing shift duties, and having hard conversations with guests and residents together.
Work collaboratively with program staff to best meet the needs of guests and residents.
Attend monthly operations team meetings, virtual and in-person.
Attend quarterly all-staff meetings.
Must work a minimum of 16 hours monthly in the shelter (Relief staff only).
Must be available to pick-up last-minute shifts and/or call offs (Relief staff only).
Additional responsibilities as needed.