Reliability Quality Technician

Forgent•Waco, TX

2d•Hybrid

About The Position

The Reliability Quality Technician is responsible for ensuring that returned transformers comply in a timely matter with internal RMA (Return Material Authorization) process. This role supports products, process, and system documentation throughout the diagnose / repair lifecycle.

Requirements

3 years’ experience in Quality, Manufacturing, Industrial Technology, and related technical discipline.
Fundamental knowledge of electric circuits and electrical apparatus.
Knowledge of quality management systems and manufacturing quality principles.
Familiarity with quality tools including Root Cause Analysis and Corrective Actions /Preventive Actions.
Ability to interpret engineering drawings, specifications, and technical documentation.
Experience with product adherence to ISO, and IEEE standards, procedures, and regulations through appropriate quality tests.
Previous oversight of the maintenance of quality documentation, such as SOPs.
Analytical and problem-solving skills.
High attention to detail.
Good documentation and reporting skills.
Strong communication and interpersonal abilities.
Ability to work independently and cross-functionally.
Proficiency in MS Office and quality documentation tools.
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
Ability to lift moderate weights and climb ladders when required.

Nice To Haves

Preferred Certifications: ASQ Certified Quality Technician (CQT); ISO 9001 Internal Auditor Certification.
Understanding of transformer manufacturing processes and/or electrical equipment assembly is a plus.
Familiarity with oil-filled transformer construction and testing (desired).

Responsibilities

Participate in the Tier II and scheduling daily meetings to follow up on RMAs (Return Material Authorizations).
Take pictures of incoming RMAs to record the received condition, tag and label them.
Inspect the returned transformers (RMAs) upon arrival to record any defects for the purpose of feedback the Quality Auditors, and Production.
Update the RMA status tracker daily.
Work closely with SCM (material dates), Engineering (BOMs), Production, SIOP, Project Managers.
Follow up on the returned transformers during the repair / rebuild stages.
Shadow the Tanking and Testing departments during the diagnose stage.
Be part of the internal audit team and support external audits performed by customers, registrars, and regulatory agencies.
Participate in the quality management system improvement initiatives as necessary.
Assist the final inspections of the RMAs before they shipped.
Ability to perform TTR, Resistance, Insulation resistance, oil sampling, and other minor tests.
Assist with the teardown of field failures and coils.
Ensure adherence to safety standards during audits.
Verify compliance with environmental and oil-handling procedures.