Reliability Engineer

Dyson•Chicago, IL

4d•$81,600 - $102,000•Onsite

About The Position

As the Reliability Engineer, you will act as Dyson’s ‘early warning system’—spot reliability and quality trends in the field, update relevant business areas, and drive quick, effective closure of new issues to minimize disruption. You will analyze weekly part usage, repair, and retail returns data for the Americas, investigate customer comments on failed parts, and produce Pareto analyses to highlight key failure modes. You will collaborate with the Market Insights Analyst on online review sentiment analysis and proactively seek opportunities to improve product reliability and quality. The role involves arranging collection and analysis of failed samples, reviewing call center/service center data, and providing feedback to these teams. You will also work within the global team to develop and drive design improvements, ensuring timely and effective communication with engineering and quality teams. Additionally, you will contribute technically to product improvement efforts, audit new models pre-launch, assist with product trials, and monitor product launches for trends. You will identify opportunities to improve reliability/quality to meet Dyson’s goals, deliver issue reports, and investigate product safety issues. As the engineering contact point across the Americas, you will provide expertise on product, technology, and general engineering principles, and support PR and James Dyson Foundation initiatives. You will also serve as a territory expert for global RDD, supplying region-specific knowledge. Additional duties include taking on new activities, driving operational improvements, creating supporting documentation, and proactively identifying and solving problems.

Requirements

Bachelor’s degree in Mechanical Engineering, Product Design, or an engineering-based design subject.
Good technical strength across mechanical engineering areas with an understanding of basic electrical principles and, ideally, basic electronics.
Basic statistical skills.
Proficiency in Microsoft Excel required.
Willing and able to travel internally in the Americas region and internationally.
Valid Passport

Responsibilities

Analyze weekly part usage, repair, and retail returns data for the Americas (focus: USA, support: Canada, Mexico, and other South/Central American countries as needed).
Investigate customer comments on failed parts; produce Pareto analyses to highlight key failure modes and communicate issues for resolution.
Collaborate with Market Insights Analyst on online review sentiment analysis; share insights to inform product development.
Proactively seek opportunities to improve product reliability and quality, prioritizing USA but supporting other regions.
Arrange collection and analysis of failed samples; conduct engineering Pareto analyses and escalate findings for resolution.
Review call center/service center data (1st/3rd party) across the Americas, pinpoint reliability improvements for existing products, and prioritize development efforts. Maintain contact with centers to track emerging issues.
Provide regular feedback to call center and repair center teams on recording critical customer fault data.
Work within the global team to develop/drive design improvements, ensuring timely, effective communication with engineering and quality teams in SE Asia and the UK.
Contribute technically to product improvement efforts; ensure solutions are high-quality, proven, and clearly documented.
Audit new models pre-launch; share feedback with business areas.
Assist Market Insights Analyst in product trials; investigate and support design improvement for issues arising in your territory.
Monitor product launches for trends; identify and communicate failures early for swift resolution.
Identify opportunities to improve reliability/quality in your territory to meet Dyson’s goals.
Deliver daily/weeky issue reports; ‘own’ issue close-out with business stakeholders.
Investigate product safety issues as directed.
Act as the engineering contact point across the Americas, providing expertise on product, technology, and general engineering principles.
Support PR and James Dyson Foundation initiatives with engineering expertise.
Serve as territory expert for global RDD, supplying region-specific knowledge.
Take on new activities relevant to the role’s purpose as needed.
Drive operational improvements and create supporting documentation.
Think creatively to spot opportunities for improvement.
Proactively identify and solve problems.

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability