Reliability Engineer 3 (SRE, Monitoring & Observability)
About The Position
As a Reliability Engineer, your role will be a combination of supporting production applications and proactively looking for ways to automate your discoveries, eliminate incidents from recurring and/or reduce the time it takes to get our customers back up and running. In addition, you'll focus on improving the following for our applications: availability, latency, performance, efficiency, and effective proactive monitoring. The reliability engineer interfaces with business users, development teams and system administrators to ensure systems perform to meet their business needs and specifications.
Requirements
- Bachelor's degree, or equivalent work experience
- Five to seven years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
Nice To Haves
- Expertise in Site Reliability Engineering (SRE), or Reliability Engineering.
- Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring.
- Demonstrated ability to understand stakeholder needs and guide the development of reliability requirements for large, complex multi-system products.
- Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.
- Proficiency with Datadog, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.
- Experience building, standardizing, and tuning operational dashboards and actionable alerts that communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.
- Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
- Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements.
- Excellent stakeholder management, communication, and technical leadership skills.
- Hands on experience with ServiceNow.
Responsibilities
- Developing, coordinating, and conducting technical reliability studies on engineering designs to assess the likelihood that a product/process performs its intended function over the intended lifecycle.
- Measuring and analyzing the reliability of the design, materials, processes, cost, and final products of production.
- Recommending design or test methods and statistical process control procedures for achieving required levels of product reliability.
- Completing risk analysis studies of new designs and processes.
- Undertaking testing and analysis on failures, proposing changes in design or formulation to improve system and/or process reliability.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
