Quality Engineer

ITW•Troy, AL

26d•Onsite

About The Position

The Reliability and Quality Engineer works in ITW’s Food Equipment Group, Warewash Division, at its Troy, Ohio facility. The division produces Hobart, Stero, and Somat commercial dishwashers, waste equipment, and disposers for a range of commercial and institutional environments. The role supports business growth by improving product designs, processes, and procedures. The engineer provides quality planning for new product development and existing products to ensure conformance with engineering and marketing specifications and quality management systems. The role evaluates field performance data, conducts reliability testing, and applies problem-solving methods to improve product quality and uptime. It also supports agency compliance, FMEA and DVP&R activities, root cause investigations, and customer escalations. The position combines hands-on work—including testing and machine teardown—with office responsibilities such as collecting and interpreting data, presenting findings and solutions, and participating in project teams. Work takes place in laboratory, field, and office settings. The role reports to the Sr. Manager of Quality and Customer Support.

Requirements

Quality control experience in a product development environment.
Ability to interact with customers and build relationships through issue resolution.
Reliability testing experience.
Agency compliance experience.
Product development experience in manufacturing.
Passion for continuous improvement, with root cause analysis and problem-solving skills.
Ability to execute projects within specified timelines.
Knowledge of product quality improvement processes.
Advanced data analysis skills.
Detail-oriented, organized, and proactive approach.
Bachelor of Science degree in Quality, Engineering, or Operations Management.
3–5 years of quality or manufacturing engineering experience.
Effective written, verbal, and presentation skills.
Proficiency with Microsoft Office applications.

Nice To Haves

Experience reading or creating technical drawings and documents.
Fabrication and/or design/drafting experience.

Responsibilities

Provide detailed quality planning for new product development projects and existing products.
Ensure products conform to engineering and marketing specifications and quality management systems.
Evaluate field performance data and conduct reliability testing.
Recommend improvements to product designs, processes, and procedures to assure quality from development through production.
Support agency compliance, FMEA, and DVP&R activities.
Conduct root cause analysis investigations and support customer escalations.
Perform hands-on product testing and machine teardown.
Collect and interpret data, present data and solutions, and participate on project teams.
Provide guidance to service technicians to help them repair products in the field.
Work with suppliers on product requirements.
Support the Quality Management Systems.