Reliability and Cost Analyst

spiderSilk

12h

About The Position

The Reliability and Cost Analyst will support SpiderSilk’s operational intelligence function to ensure robust platform reliability, efficient infrastructure, and actionable financial visibility. The role interfaces with DevOps, Engineering, and Finance, and focuses on monitoring system performance, cost management, and the translation of technical metrics into business intelligence.

Requirements

Support SpiderSilk’s operational intelligence function
Ensure robust platform reliability
Ensure efficient infrastructure
Ensure actionable financial visibility
Interface with DevOps, Engineering, and Finance
Focus on monitoring system performance
Focus on cost management
Focus on translation of technical metrics into business intelligence

Responsibilities

Own and track infrastructure reliability metrics (uptime, data integrity, alerting accuracy).
Build and maintain monitoring frameworks and dashboards to detect and report on system performance and incidents.
Conduct incident analysis, lead post-incident reviews, and collaborate with technical teams on continuous improvement.
Ensure systems meet defined SLAs and performance benchmarks.
Monitor and analyze infrastructure spending (COGS), explaining fluctuations and identifying cost drivers.
Design, build, and operate dashboards linking cost and performance, delivering ongoing financial insight.
Work with Finance and DevOps to ensure cost efficiency and traceability of infrastructure usage.
Enable real-time visibility into margins at customer and product levels and support proactive operational decisions.
Develop and maintain KPIs that integrate technical performance and financial outcomes.
Deliver margin and risk insights regularly to executive leadership.
Facilitate cross-functional reviews to ensure reliability and efficiency findings inform operational planning.